Return policy
"If we were in fashion, we would be at the same level as Chanel and Gucci."
-Robert Crowder
We have a 7-day return policy, which means you have 7days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at lily@chinoiseriehomedeco.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at lily@chinoiseriehomedeco.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
All bespoke orders are non-returnable. Please get in touch if you have questions or concerns about your specific item.
Exchanges
Our wallpapers are made to order, usually we cannot accept exchanges at this time. But for small panels as artwork, we might accept exchanges. Please contact us as early as possible at lily@chinoiseriehomedeco.com.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be refunded the original amount minus international shipping fee.
